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Center for Information Technology (CIT)
The Center for Information Technology's (CIT) mission is to provide, coordinate, and manage information technology and to advance computational science.
CIT supports NIH's research and management programs with efficient, cost-effective administrative and high-powered scientific computing, software development, networking, and telecommunications services. CIT also provides bioinformatics support through its scientists, engineers, and mathematicians. Among its activities, the CIT:
- engages in collaborative research and provides collaborative support to NIH investigators in the area of computational bioscience
- provides efficient, cost-effective information systems and networking services
- provides state-of-the-art scientific and administrative computing facilities
- identifies new computing technologies with innovative applications to biomedical research
- creates, purchases, and distributes software applications
- provides NIH staff with computing information, expertise, and training
- provides data-processing and high-performance computing facilities, integrated telecommunications data networks, and services to the U.S. Department of Health and Human Service (HHS) and other Federal agencies
- serves as a data center to HHS and other Federal agencies
- develops, administers, and manages NIH systems and provides consulting services to NIH Institutes and Centers in support of administrative and business applications
1954 — A central data-processing facility is established in the NIH Office of the Director under Dr. Harold Dorn, combining EAM (punched card) equipment and biometric expertise.
1956 — The biometric facility becomes the Biometrics Branch in the new Division of Research Services (DRS).
May 1956 — The NIH Director establishes a committee on electronic data processing and computers.
1958 — NIH installs its first electronic digital computer as an experimental device.
March 1960 — The U.S. Surgeon General approves the establishment of a Computation and Data Processing Branch in DRS.
October 1961 — NIH installs its first "second generation" computer.
April 1963 — The NIH Director appoints a steering committee to undertake a comprehensive study of data-processing activities at NIH.
The NIH steering committee recommends the establishment of a Division of Computer and Information Sciences, subsequently changed to the Division of Computer Research and Technology (DCRT), including provision for the transfer of the Computation and Data Processing Branch, DRS, to the new organization.
1964 — DCRT is established, with James King as Interim Acting Director.
1966 — Dr. Arnold W. Pratt is named DCRT's first Director.
April 1966 — Components of the "third-generation" computer system are installed.
April 1969 — NIH research community receives the first time-sharing computers.
June 1969 — Minicomputers designed by DCRT are installed in NIH laboratories.
August 1969 — DCRT introduces WYLBUR, an innovative software that eliminates the need for punch cards and provides new computing capabilities to the administrative and scientific communities.
September 1969 — Drs. Arnold W. Pratt and Milos G. Pacak present Automated Processing of Medical English at the International Conference on Computational Linguistics in Stockholm, Sweden. Their paper describes DCRT’s development of a system for automated processing of Medical English using the Systematized Nomenclature of Pathology (SNOP), a special purpose lexicon created by pathologists to assist in the organization and retrieval of information. SNOP was originally designed by Dr. Arnold Pratt to describe pathological specimens according to their morphology and anatomy (topography).
May 1979 — An interagency agreement between the U.S. Department of Health, Education and Welfare and the General Services Administration establishes the NIH Central Computer Utility as a Federal Data Processing Center.
1981 — DCRT designs and implements NIH Extended WYLBUR, providing text-editing capabilities used for NIH publications, grants guidance and summary statements, and research papers.
April 1983 — The Personal Workstation Project is founded to determine how effectively NIH personnel can use personal computers.
February 1984 — NIH opens the Personal Computer User Resource Center (URC). The URC, a joint effort between the DCRT, Division of Personnel Management, and the Division of Management Policy, serves as an NIH resource for obtaining assistance with personal computer usage and houses the first hands-on personal computer training facility at NIH.
1988 — The Convex Unix-based supermini-computer is installed, and the network task group is created.
1990 — Extensive networking (NIHnet) is installed at NIH, providing connectivity for 60 local area networks.
March 1992 — HHS Secretary Lewis Sullivan, in a letter to Congress, commits to creating a new office to improve management and coordination of NIH's information resources.
June 1992 — The NIH Director approves creation of the Office of Information Resources Management (OIRM) in the NIH Office of the Director.
Dr. Francis W. Hartel is selected as the NIH Senior IRM official and the Director of OIRM.
September 1993 — The Information Systems Security Officers committee is established to handle NIH IT security issues.
January 1994 — DCRT celebrates its 30th anniversary.
February 1994 — DCRT establishes the Technical Assistance and Support Center (TASC) to help customers obtain computer-related information and support.
October 1994 — OIRM sponsors the first NIH Internet conference on legal and policy issues related to the increased use of Internet resources.
May 1995 — DCRT sponsors Internet Expo Day to help NIH staff discover the World Wide Web and its enormous potential to disseminate and exchange information.
June 1995 — The NIH Director approves a revised charter for the IRM Council and increases its role in providing management leadership on NIH-wide information technology (IT) initiatives.
July 1995 — OIRM, the National Science Foundation, and the World Wide Web Federal Consortium sponsor a Federal Webmaster workshop on legal, ethical, and security issues related to increased Web use by Federal agencies.
August 1995 — The first NIH electronic store is established to provide efficient acquisition of personal computers, hardware, software, and online components to NIH personnel.
1996 — A telecommunications committee is established to provide the IRM Council with advice about crosscutting telecommunication issues affecting a large number of NIH staff. Issues include telephone features and services, pagers, cellular services, video teleconferencing, remote access, audio conferencing, and switchboard operator services.
Responsibilities are shared by DCRT and the Telecommunications Branch located in NIH's Office of Research Services.
DCRT introduces a subscription-based program for the acquisition and distribution of brand-name software to NIH and HHS personnel, with the result of significant cost reduction for software licensing.
The NIH Director names Anthony Itteilag, the NIH Deputy Director for Management, to serve as interim NIH CIO.
Dona R. Lenkin is appointed to serve as OIRM Acting Director and alternate NIH CIO.
May 1996 — The IRM Council establishes the NIH Year 2000 Work Group (Y2K) to provide NIH with leadership and direction on initiatives modifying computer systems and applications to accommodate problems related to a 2-digit date field.
June 1996 — NIH's Computer Center is designated as a major HHS data center.
July 1996 — The NIH Data Warehouse, which provides a one-stop-shop graphical user interface to NIH administrative and accounting information, is introduced to NIH.
August 1996 — The Information Technology Management Reform Act of 1996 (ITMRA, also known as the Clinger-Cohen Act) becomes effective. ITMRA assigns overall responsibility for the acquisition and management of government IT resources to the Director, Office of Management and Budget. Additionally, ITMRA gives authority to heads of executive agencies to acquire IT resources and directs agencies to appoint a Chief Information Officer (CIO) to provide advice to each agency on the effective management of IT investments.
September 1996 — The NIH Director's leadership forum on the management of IT at NIH forms an IT Central Committee (ITCC) to provide recommendations on improving the management of NIH IT resources.
December 1996 — A final ITCC report is submitted to the NIH Director. The report recommends appointing a CIO and combining DCRT, OIRM, and the Telecommunications Branch into a single organizational structure.
1997 — A review of NIH's administrative structure, conducted in response to a request from Congressman John Porter (Ill.), is completed. The report recommends that the NIH implement the ITCC recommendations by appointing a permanent CIO and establishing a CIO organization.
NIH's first electronic magazine, LiveWire, is launched by DCRT. The online magazine offers easy access to key services and computer information.
February 1997 — CIT completes development of the predecessor to the TELESYNERGY® Medical Consultation WorkStation, a multimedia, medical imaging workstation. This system provides an electronic imaging environment, utilizing a prototype Asynchronous Transfer Mode (ATM) telemedicine network. The TELESYNERGY® environment includes a scientific workstation as the computing platform that transmits simultaneous high-resolution images to all sites participating in a medical consultation.
July 1997 — DCRT introduces the NIH Human Resources Information and Benefits System, a Web service that gives employees easy access to personnel data, including benefits, salary, awards, leave, savings, performance, and retirement.
September 1997 — DCRT completes consolidation of 2 HHS data centers — the Program Support Center Information Technology Service and the Administration for Children and Families National Computer Center — into the NIH Computer Center.
October 1997 — Vice President Albert Gore awards OIRM staff the National Performance Review "Hammer" Award for the development of an automated security risk assessment tool for networks.
November 1997 — DCRT inaugurates SILK (Secure Internet-Linked) technology to provide Web access to enterprise data.
February 1998 — The Center for Information Technology (CIT) is formed, combining the functions of the DCRT, OIRM, and the Telecommunications Branch.
March 1998 — Alan S. Graeff is named NIH's first CIO and Director of the newly formed CIT.
April 1998 — CIT's OIRM sponsors an IT security conference to provide IT security officers and others with essential information for moving toward the 21st century.
CIT renames its original acquisition and distribution project to the Software Distribution Project (SDP). The SDP provides software to more than 24,000 customers, including more than 80% of all NIH personnel.
October 1998 — The NIH IT Board of Governors is established to advise the NIH and the NIH CIO on NIH-wide IT management and to make recommendations on IT activities and priorities.
May 1999 — The Information Technology Management Committee (ITMC) is formed to develop and communicate recommendations and decisions at the NIH Institute and Center level, provide a forum for building consensus across the NIH, and serve as an umbrella organization to the NIH IT process management and technical committees.
December 1999 — NIH successfully prepares for the Year 2000, thus bringing to fruition 4 years of effort preparing for the largest information management project in history. The NIH strategy of aggressive renovation and validation of information systems, biomedical equipment, facilities, utilities, and telecommunications provides a smooth transition that ensures the integrity of the NIH mission.
2000 — CIT renames the Software Distribution Project (SDP) to the Information Systems Designated Procurement (iSDP) to acquire and deliver brand-name software, hardware, and services to NIH and HHS personnel. The iSDP takes advantage of large-volume purchasing agreements to provide significantly discounted prices to its customers. The iSDP also saves its participants time and money by eliminating the need to search for the best information systems deals. iSDP provides major software titles, hardware, and services to more than 54,000 customers, including 84% of HHS personnel and all of NIH.
January 2000 — CIT joins forces with the National Cancer Institute (NCI) in a pioneering TELESYNERGY® collaboration to reach out to distant community hospitals. Patients in remote areas are now able to participate in selected NCI phase I and phase II protocols. Collaborating sites, with TELESYNERGY® Systems either installed or under construction, include hospitals in Fort Lauderdale, Florida; Wheeling, West Virginia; Belfast, Northern Ireland, United Kingdom; and Dublin, the Republic of Ireland.
2001 — The NIH Incident Response Team is the first civilian Federal agency to receive the prestigious Office of Personnel Management Guardian Award for exceptional contributions in ensuring the confidentiality, availability, and integrity of NIH information resources.
2002 — Dr. John F. (Jack) Jones, Jr., joins CIT as Chief IT Architect for NIH, to focus on NIH enterprise systems critical to the mission of NIH and lead Enterprise Architecture.
CIT takes a leadership role in forging NIH's strategy for common services, including hosting the improved and expanded NIH Portal.
CIT supports the development and staged implementation of the NIH Portal as a single, user-friendly customizable Web interface by which data and documents can be readily accessed by NIH staff and associated personnel.
CIT successfully implements the NIH Administrative Restructuring Advisory Committee (ARAC) recommendations for IT Consolidation (Phase I).
2003 — The NIH Information Technology Working Group (ITWG), established by the NIH Director as part of the NIH Steering Committee, provides governance and oversight on NIH IT management issues. As an advisory group to the NIH Director, NIH Steering Committee, and NIH CIO on IT management, the ITWG establishes governance over the 5 IT Domain Areas below, representing the areas where decisions need to be made at the intersection of business and information technology.
- IT Principles Domain — includes alignment of IT to the NIH mission, corporate policies, and oversight of the use of IT, and determination of ownership of IT initiatives
- IT Infrastructure Strategies Domain — includes the IT "public utility" and secure, robust, and manageable common services
- IT Architecture Domain — includes data standards and application standards
- Business Application Needs Domain — includes all enterprise, non-scientific administrative, grants/extramural, and Intramural IT systems
- IT Investment and Prioritization Domain — includes funding mechanisms and priorities
The CIT help desk is formally established as the NIH IT Help Desk.
2004 — CIT successfully implements the NIH ARAC recommendations for IT Consolidation Phase II; CIT continues to implement and oversee NIH enterprise-wide applications like:
- Integrated Time and Attendance System (ITAS)
- NIH Enterprise Common Services (NECS), including NIH Login and NIH Portal
- NIH Intramural Data Base (NIDB)
- Contractor Performance System (CPS)
- Vulnerability Tracking System (VTS)
- Human Resources Data Base (HRDB)
2005 — Dr. Jones assembles domain teams from across NIH to examine the technology and standards needs of areas that are about to undergo significant consolidation, such as e-mail systems and wireless networks.
2006 — Al Whitley is named Deputy Director of CIT.
CIT becomes the technical owner of the NIH Enterprise Ethics System (NEES), the comprehensive automation of the NIH Ethics Program. NEES provides the means to submit, review, track, and report on all ethics-related reports and requests along with supporting documentation. Because of the size and complexity of the overall system, the product is delivered in phases. The first release of NEES is implemented in FY 2006 and focuses on the Public Financial Disclosure Report, referred to as the SF-278.
2007 — CIT implements NIH NEES Release 1.5, which enables all remaining functions required for the review and certification of the SF-278 Public Financial Disclosure Report.
CIT designs a new system for the helix.nih.gov general purpose scientific platform that hosts applications in response to technology needs of the NIH research community. This includes introducing 1024 new processors for the Biowulf cluster and completing plans to upgrade the Helix shared memory system. Forty-eight additional nodes are integrated into the Infiniband network of the Biowulf cluster, thus reducing queue times for the most demanding parallel molecular dynamics applications. In addition, new hardware to replace helix.nih.gov is delivered and applications are installed, configured, and tested.
CIT accomplishes the closure of a multi-year project to federate with the HHS's consolidated and outsourced email system. As part of this Federation task (which is a requirement on the Performance Management Appraisal Program of the NIH Director and NIH CIO for 2007), the NIH successfully provides for a synchronized email directory service, a synchronized calendar service, email vaulting services, email disaster recovery services, and the doubling of the default mailbox size at the NIH from 100 to 200 MB.
CIT establishes a framework and develops policies, procedures, and templates for the multiple phases of a process improvement software development life cycle and 2 phases on the software management life cycle. During the fiscal year, a suite of project management practices is established. Processes, tools, and artifacts align the DECA PM Methodology with the HHS Enterprise Performance Life Cycle (EPLC) Framework. Quality Assurance (QA) and Configuration Management (CM) functions are established.
In April 2007, the NIH Data Town interface is retired and a new nVision interface is implemented to create a single, central Web site — the nVision Data Warehouse Portal. Data Warehouse business areas and reporting tools, such as Budget and Finance, Human Resources, Research Contracts and Grants, Staff Training and Development, Budget Tracking, Manager's Desktop Assistant, and Workforce Planning Trends that were previously housed on Data Town are co-located with the nVision business areas to form the new nVision Data Warehouse portal page.
January 2008 — On January 7, 2008, the Office of the Chief Information Officer (OCIO) is established, transferring the functions of the Chief Information Officer (CIO), formerly part of CIT, to the NIH Office of the Director. The NIH CIO advises the NIH Director on the strategic direction and management of significant NIH IT program and policy activities.
February 2008 — CIT celebrates its 10th anniversary.
June 2008 — CIT deploys the NIH Federated Authentication Identity Service (NIH Federated Login). This service facilitates access by NIH and non-NIH collaborators to specific, publicly available NIH research applications, databases, and scientific information. To log in to these resources, authorized collaborators from Government agencies, national laboratories, universities, hospitals, and pharmaceutical and biotechnology medical research centers can use the same user name, password, or other personal identification from their home agency, institution, or organization. By providing an easy-to-use login, online information and web-based resources can be shared to promote collaboration for enhanced worldwide research in support of scientific and medical research.
August 2008 — CIT announces the first online Service Catalog, providing customers with a single, online authoritative source of service information. The new catalog combines the wide range of CIT services into customer friendly categories, making information easier to find. The catalog lists 120 services in such areas as telecommunications, application development, computer systems, and customer support. Key catalog components include service description, customer benefits, hours of operation, contact information, customer market, and related links. The catalog design focuses on Information Technology Infrastructure Library (ITIL), an internationally recognized set of best practices for IT Service Management, and was developed in recognition of the growing dependency on IT to satisfy business needs.
September 2008 — CIT Training marks 40 years of computer training to the NIH community. In the fall of 1968, DCRT began offering courses to assist NIH programmers, analysts, and managers to make more effective use of computers and software. A total of 18 courses were offered, with 261 course completions. CIT Training now offers more than 220 courses with seminars designed for those interested in scientific applications, web development, networking, computer security, statistics, grants, and personal computing. Over 10,000 course completions are recorded in FY 2008.
October 2008 — CIT participates in the NIH Research Festival, presenting several collaborative initiatives, including the following:
- CIT joins forces with the National Institute of Dental and Craniofacial Research (NIDCR) to develop the Salivary Proteome Wiki as a resource for the proteomic research community. The system is one of the first in NIH to facilitate scientific collaboration and knowledge management using Web 2.0 technologies. It allows researchers to discuss ideas, perform annotation and curation, share experimental results, and discover new knowledge in a community-driven paradigm.
- In collaboration with the Molecular Libraries Program Center Network (MLPCN), CIT successfully delivers the Common Assay Reporting System (CARS), which allows center investigators and program directors to track the status of bioassay projects and related issues at each screening center within the MLPCN. The system also provides a means for collecting, sharing, and retrieving bioassay information among the screen centers and program office at NIH.
February 2009 — CIT hosts a symposium highlighting recent research using the computational resources of the NIH Biowulf Cluster, one of the larger general-purpose biomedical computing clusters in the world.
February 2009 — The NIH Federated Identity Service, which provides authorized collaborators worldwide with secure, single sign-on access to NIH information, is honored with the Government Information Technology Executive Council's (GITEC) 2009 Project Management Excellence Award.
September 2009 — CIT is selected as a 2009 InformationWeek Government IT Innovator in recognition of the NIH Federated Identity Service.
December 2009 — The NIH IT Help Desk is transitioned to the NIH IT Service Desk, implementing enhancements to deliver more robust support to users and partners.
December 2009 — CIT and the NIH Office of the CIO co-sponsor the first iTrust forum, "Identity and Trust: Enabling Collaboration in a Connected World," to focus on the effects of Open Identity and Personal Identity Verification (PIV) card technology and to examine Federal-wide efforts to foster identity management collaboration.
December 2009 — NIH retires WYLBUR, the Titan editing and batch processing system, as many of its text editing functions are now performed with desktop computer tools.
February 2010 — CIT deploys the website for First Lady Michelle Obama’s Let's Move! campaign to combat the epidemic of childhood obesity. This website provides schools, families, and communities tools to help children become healthier through increased activity and better nutrition.
April 2010 — CIT collaborates with the National Institute of Mental Health (NIMH) on the design of prospective PET imaging probes radiolabeled with fluorine-18.
June 2010 — CIT collaborates with the National Institute of Mental Health (NIMH), Eunice Kennedy Shriver National Institute of Child Health and Human Development (NICHD), National Institute of Neurological Disorders and Stroke (NINDS), and the National Institute of Environmental Health Sciences (NIEHS) with the development of the National Database for Autism Research (NDAR) system. NDAR expands to help accelerate progress in autism research by creating a secure, web-enabled infrastructure that integrates heterogeneous datasets, providing unprecedented access to a high volume of research data relevant to autism.
June 2010 — CIT adds compute nodes to the NIH Biowulf Cluster, greatly increasing compute power for a wide range of biomedical research applications, including those in genomics, imaging, molecular dynamics, and statistical analysis. At nearly 9000 processing cores, the NIH Biowulf Cluster is the largest single compute resource at the NIH, helping meet the ever increasing demand for biomedical research computing.
June 2010 — CIT develops the Content Management System for, and directs the launch of, the Public Health Emergency website for the Department of Health and Human Services (HHS) Assistant Secretary for Preparedness and Response.
June 2010 — CIT collaborates with the National Heart, Lung, and Blood Institute (NHLBI) to develop a system for quality control monitoring, data collection, and statistical analysis of gene expression data for thousands of samples from the Framingham Heart Study.
August 2010 — CIT adds zLinux Virtual Server Hosting Service, offering Department of Health and Human Services (HHS) customers open source applications hosting, including dynamic web publishing tools and collaborative tools such as wikis. Virtualization also results in significant cost savings by promoting energy conservation and space optimization.
August 2010 — CIT hosts server and web collaboration services for the Department of Health and Human Services (HHS) in support of the Health Care Reform tracking project. Users access the applications using single sign-on authentication.
October 2010 — CIT deploys a data repository and website developed for Science and Technology for America’s Reinvestment: Measuring the Effect of Research on Innovation, Competitiveness and Science, or STAR METRICS, a multi-agency venture led by the NIH, National Science Foundation (NSF), and White House Office of Science and Technology Policy (OSTP). STAR METRICS provides an innovative partnership between science agencies and research institutions to document the value and outcomes of science investments to the public.
November 2010 — CIT collaborates with the National Institute of Dental and Craniofacial Research (NIDCR) to develop a wiki-based platform for scientists to explore and enrich a comprehensive catalog of proteins found in human saliva. The service now extends to include researchers from industries and other governmental agencies, such as the Food and Drug Administration (FDA).
October 2011 — Andrea T. Norris is named CIT Director and Acting NIH CIO.
August 2012 — CIT Director Andrea T. Norris is named NIH CIO.
Ms. Andrea T. Norris was appointed the Director, CIT, and Acting Chief Information Officer (CIO), NIH, on October 2, 2011. She was later named NIH CIO. Ms. Norris comes to the NIH from the National Science Foundation (NSF), where she served as the Acting Chief Information Officer and Director of the organization responsible for providing Agency-wide information technology systems, services, and supporting infrastructure. During ten years at NSF, she provided strategic direction and leadership for the technology investments needed to support the Foundation's mission. Among other accomplishments, she established collaborative planning and governance processes to assure core technology investments aligned with Agency priorities and met customer needs, delivered innovative new systems and tools to support research and education activities, modernized core information technology infrastructure and operational processes, and established the Foundation s risk-based security and privacy program. Prior to joining NSF, Ms. Norris was the Deputy Chief Information Officer for Management for the National Aeronautics and Space Administration, providing senior leadership and management of the Agency s complex information technology portfolio.
|Name||In Office from||To|
|James King (Acting)||N/A||N/A|
|Dr. Eugene Harris (Acting)||N/A||August 1966|
|Dr. Arnold W. Pratt||August 1966||May 1990|
|Dr. David Rodbard||November 1990||April 1996|
|William L. Risso (Acting)||April 1996||March 1998|
|Alan S. Graeff||March 1998||November 2005|
|Dr. John F. Jones, Jr. (Acting)||November 2005||February 2011|
|Thomas G. Murphy (Acting)||February 2011||October 2011|
|Andrea T. Norris||October 2011||Present|
CIT consists of the Office of the Director (OD), Division of Computational Bioscience (DCB), Division of Computer System Services (DCSS), Division of Customer Support (DCS), Division of Enterprise and Custom Applications (DECA), and Division of Network Systems and Telecommunications (DNST).
Office of the Director (OD)
The Office of the Director plans, directs, coordinates, and evaluates the Center's programs, policies, and procedures and provides analysis and guidance in the development of systems for the effective use of IT techniques and equipment in support of NIH programs.
Division of Computational Bioscience (DCB)
DCB is a research and development organization that provides scientific and technical expertise in computational science and engineering to support biomedical research activities at the NIH, including the following:
- Conducts collaborative research in biomedical instrumentation and rapid prototyping, clinical and laboratory imaging and image management, communication and processing technologies, computational statistics, genomics and proteomics, high-performance computing, high-throughput sequence analysis, human- and animal-based research systems, knowledge-based management systems, mathematical and biophysical modeling, medical and bioinformatics, molecular dynamics of biological macromolecules, molecular modeling, molecular structure determination, portfolio analysis, robotics and process automation, scientific visualization, signal transduction, data acquisition and processing, simulation of complex biological systems, systems biology, and telecollaboration and telehealth systems.
- Develops complex computational methods and tools for solving biomedical, laboratory, and clinical research problems.
Division of Computer System Services (DCSS)
DCSS plans, implements, operates, and supports centrally owned or administered computing resources for NIH enterprises use, ensuring interoperability among those resources and between them and other computing facilities owned by customer organizations. Activities include the following:
- Promotes awareness and efficient and effective use of these computing resources by customer personnel through training, presentations, consultations, and documentation.
- Investigates new and emerging computing requirements of customer programs. It conducts research and development to identify, evaluate, and adapt new computer architectures and technologies to meet identified customer requirements and to enhance current service offerings.
- Manages and operates, where appropriate, departmental computing resources for NIH, Office, or Center use.
Division of Customer Support (DCS)
DCS provides centralized, integrated computer support services to the NIH computing community, including the following:
- Advocates customer needs to CIT management and represents services and policies to CIT's customers.
- Plays an active and participatory role in supporting desktop computing to the end-user in the areas of software and hardware, including internet, communications, and access technologies.
- Coordinates and oversees CIT's Training Program for the benefit of the NIH computing community. The training program is delivered at no charge to the user.
- Provides central account establishment and management services for access to CIT systems, manages the NIH IT Service Desk, and implements problem tracking systems.
Division of Enterprise and Custom Applications (DECA)
DECA supports the NIH enterprise business process through the development and management of transaction and decision-support environments for administrative and business applications of NIH, such as procurement, budget, accounting, and human resource activities, as well as systems that support extramural and intramural business processes. Activities include the following:
- Provides complete information systems management services to the NIH, including technical project management, systems analysis, programming, data integration and conversion, quality assurance, testing, and production support.
- Provides the NIH community with World Wide Web development, support services, and consulting services for applications development.
Division of Network Systems and Telecommunications (DNST)
DNST directs the engineering, design, implementation, and support of network infrastructure and services for the NIH-wide area network (NIHnet) to facilitate the use of scientific, administrative, and other business applications. Activities include the following:
- Manages and directs NIH telecommunications systems and technical requirements for the NIH ICs and implements telecommunications programs to meet the needs of the NIH community.
- Researches, develops, and tests next-generation networking/ telecommunications technologies and develops and supports applications using new network technologies.
- Provides consulting, guidance and support to the ICs, helping them meet their network requirements.
- Improves the information infrastructure on networking/telecommunications activities by serving as liaison to the NIH ICs and other HHS components.
- Serves as a focal point for telecommunications service orders, and develops and disseminates recommended standards, policies, and procedures for the nationwide implementation and management of NIH networking and telecommunications systems.
This page last reviewed on October 19, 2015