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Persistent Cookies and the American Customer Satisfaction Index
The National Institutes of Health (NIH) has a permit from the DHHS allowing NIH sites using the American Customer Satisfaction Index (ACSI) to continue using persistent or “blocking” cookies.
The survey will be delivered randomly to visitors as a pop up questionnaire. Answers to the survey will enable NIH designers to improve our sites making them easier to use and more responsive to the needs of our visitors.
- Block the repeated delivery of the survey either in the current visit or in any subsequent visit
- Record only that the visitor had the opportunity to answer the survey questions
- Expire 30–90 days after being set
- Reduce the burden on visitors to the site by avoiding repeated delivery of the pop-up survey
Cookies will not:
- Collect any information about the visitors
- Track the Web surfing activities of visitors
- Indicate whether a visitor answered any questions
- Link a particular visitor to any response or set of responses.
The authority for this record collection is provided by 42 U.S.C. 203, 241, 2891-1 and 42 U.S.C. 3101, and Section 301 of the Public Health Act.
This page last reviewed on March 17, 2016